Technology Help

PS 103 Family Technology Notebook

How to Access Google Classroom

Getting Started on Google Classroom

For Students

How to Access Google Classroom

Please follow the instructions below to access Google Classroom using your login.

Where to start

  1. Go to TeachHub(Open external link)
  2. Enter your DOE student account email (it ends in
  3. Enter your password.
  4. Click Sign In.
  5. If the username and password entered are correct, you will be signed into the remote learning portal successfully.
  6. Click on the Google Classroom icon.
  7. Now you are in Google Classroom!

Next Steps

Here is guidance for using Google Classroom:

This guidance is provided by Google. More information will be added as it becomes available. Let us know if there is something you would like to see here.

Video Tutorials

Get More Help

  • Get translated step by step instructions on Translated Support for Remote Learning
  • If you are using a school based G Suite, please reach out to your schools G Suite super administrator if you have issues with access.
  • If you need technical support for Google Classroom, call the DOE Service Desk at 718-935-5100.

NYC Ipad Troubleshooting

By August 14, families who borrowed iPads from the DOE will receive an email or text about preparing DOE-loaned devices for the first day of school. Families will be asked to take action to ensure that their child’s iPad is updated and ready to be used for remote learning, including:
  • Turning on the iPad;
  • Reconnecting to internet;
  • Making sure content-filtering in enabled (Zscaler);
  • Signing in to the Learn at Home app; and
  • Using the iPad as a Wi-Fi-enabled, personal hotspot.

If you borrowed an iPad from the NYCDOE (not from PS 103) and you are having problems connecting to the internet or Google Classroom, please try the troubleshooting solutions #1 and #2 below. If these do not resolve the problem, please contact the Tech Help Desk using the directions directly below. 

  1. Call NYCDOE Tech Help Desk: 718-935-5100
  2. Provide your child's name and OSIS number (student ID)
  3. Provide the iPad Asset Tag (number on sticker)
  4. Explain that the iPad will not connect to the internet and your child can not use Google Classroom. 
  5. They will create a ticket for this problem and a specialist from the Remote Learning Department will contact you.
  6. When the iPad is connected, be sure to log in to Google Classroom with your child's account (NOT the account). 

Solution #1: No Internet


Troubleshooting Connectivity Problems with NYCDOE Issued iPads

Solution #2: iPad Connectivity



Erase All Content to Connect to LTE